SHIPPING & RETURNS
SHIPPING POLICY
This policy details how orders are processed and shipped by AYORA to ensure your wellness journey begins the moment you make a purchase.
1. We ship worldwide, bringing the essence of AYORA to you, wherever you are.
2. The average delivery time is 5 to 25 business days (customs processing or delivery to remote areas may require additional time).
3. Orders are processed within 1 to 3 business days following payment confirmation.
4. Orders are not processed on weekends or public holidays.
5. Once your order has been dispatched, you will receive an email containing the tracking number and carrier details.
6. Any import duties or local taxes are the customer's responsibility.
7. Incorrect or incomplete addresses resulting in the package being returned will require payment of a new reshipping fee.
8. AYORA is not liable for delays caused by customs processing or carrier operational issues.
We are here to help; please contact us at: contact@AYORA.store
REFUND POLICY
At AYORA, we always strive for your complete satisfaction. Should you need to make a return, our refunds are issued exclusively as store credit via a digital gift card.
1. Refunds are issued as a digital gift card with no expiration date. We do not provide cash refunds, bank transfers, or credit card chargebacks.
2. Store credit will be issued within 7 business days following the receipt and technical inspection of the returned item at our distribution center.
3. Ineligible Items: Requests made outside the 7-day return window following receipt / Products that are not in their original condition, are unsealed, or show signs of use / Original shipping costs and local taxes are non-refundable.
4. Your digital gift card does not expire and can be used freely for any future purchase on our website.
5. If your order has any defects or discrepancies, please contact us within 7 days of receipt so we can resolve the issue. Assistance for questions or additional supportcontact@AYORA.store